CCLT staff are responsible for fielding initial problem reports for most classrooms, but talk with your college or department for proper procedure. Instructions and troubleshooting tips are posted in the 教室、学习空间和会议室的虚拟参观.

得到帮助

• 4TECH - Call the 课堂技术支持 Hotline (410-704-8324) to speak with a classroom technology specialist
• TechHelp —在线提交业务请求
• 闲谈，聊天 -与课堂技术专家进行实时在线交流
• 书 - Schedule a consult or training with your college's CCLT Academic Technology College Consultant
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支持时间

电话和聊天服务:

• 秋季和春季学期：上午8点至晚上7点。 （聊天服务至晚上10点）
• 部长与夏季：上午8点至下午5点

自助服务及文件

Get help with common classroom technology issues, solutions and workarounds using the 技术帮助知识库.

现场课堂服务

我们可以通过电话解决大多数问题。 However, there are times a technician may need to visit the classroom. OTS will coordinate this as soon as possible, subject to staff availability. On-site visits are a cooperative effort between the college, department and OTS staff. While priority attention is given to classroom outages and problems, we can not provide a rapid-deployment guarantee. Faculty should always have a “Plan B” if the technology does not work.

检查服务

Please contact the OTS技术支持台 at 410-704-5151 or submit a TechHelp service request for assistance with:

• 办公室的电脑
• 一般“如何”帮助非课堂软件
• 黑板上
• 还有其他问题吗？